Returns & Exchanges
At Citizen Soldier, we stand behind the quality of our gear and offer a 30-day window for returns or exchanges on all unworn, unwashed items with original tags attached. We want to ensure you are fully equipped with the perfect fit for your mission.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging and secure the prepaid shipping label provided through our portal to the outside of the box.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for your records to track the transit.
Quality Inspection & Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing